SunPower by Sun Solar Launches Customer Service and Referral App
BAKERSFIELD, Calif., July 25, 2016 – SunPower by Sun Solar, a Bakersfield-based solar installer and SunPower Master Dealer, today announced the launch of its SunPower by Sun Solar Customer Referral App. The app is available in the iTunes App Store and GooglePlay by searching “SunPower by Sun Solar,” and provides each new user with a unique login ID and password for secure access to track their earnings and accept rewards with the click of a button.
“The solar industry is growing so rapidly that the question is no longer whether homeowners will go solar or not, but what local company will they choose as their solar installer,” said Jeff Periera, president of SunPower by Sun Solar. “With this shift, the overall customer experience and referral network is more important than ever.”
According to a McKinsey&Company article titled “A new way to measure word-of-mouth marketing,” authors Jacques Bughin and Jonathan Doogan stress the value of a customer referral by stating that a consumer is significantly more likely to buy a product as a result of a recommendation made by a family member than by a stranger. Their research has shown that a high-impact recommendation from a trusted friend for example—is up to 50 times more likely to trigger a purchase than from a low-impact recommendation.
“By focusing on the customer experience first, it was evident that simplifying the referral process was key to converting our happy customers into advocates for solar and our company,” concluded Periera.”
The SunPower by Sun Solar Customer Referral App is designed to simplify the referral process for the customer and allow direct access to track the progress and potential earnings for each of their referrals. In addition to being a referral tool, the app provides convenient access to system monitoring and service request support for existing customers.
For more information on SunPower by Sun Solar, call (661) 379-7000 or visit www.sunpowerbysunsolar.com.
About SunPower by Sun Solar
SunPower by Sun Solar specializes in the design, installation, and maintenance of both commercial and residential solar energy systems. Named SunPower’s “Residential Regional Top Producer of the Year” in 2014 and 2015, SunPower by Sun Solar became a SunPower Master Dealer in November 2015.